Shipping policy

Last updated: 30 January 2026

Thank you for shopping with us. This Shipping Policy explains how orders are processed, delivered, and tracked. By placing an order on our website, you agree to the terms described below.

1. Processing Time

• All orders are processed within 1–3 business days.
• Processing time does not include weekends or UK public holidays.
• During periods of high demand, processing times may extend slightly. If this occurs, you will be notified by email.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method selected at checkout.

United Kingdom

• Standard Shipping: 7–12 business days
• Express Shipping: 5–10 business days

These delivery windows are based on typical courier performance within the UK.

International Shipping

Delivery times vary depending on destination:

• Europe: 5–10 business days
• North America: 7–12 business days
• South America: 10–20 business days
• Asia & Oceania: 7–15 business days
• Rest of the World: 10–20 business days

Important: International orders may experience delays due to customs processing.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

• Destination
• Package weight and dimensions
• Selected shipping method

We may offer free shipping promotions or flat-rate options during specific campaigns.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

• Your tracking number
• The courier used
• A link to track your shipment in real time

Please allow 24–72 hours for the tracking information to update.

5. Incorrect Address or Delivery Issues

You are responsible for providing an accurate and complete shipping address.

We are not liable for:

• Delays caused by incorrect or incomplete addresses
• Missed deliveries due to customer absence
• Packages lost because of courier errors

If an order is returned to us due to an incorrect address or failed delivery, we can resend it — however, a new shipping fee may apply.

6. Customs, Duties & Taxes (International Orders)

• Orders shipped outside the UK may be subject to customs duties, VAT, or import fees.
• These charges are the responsibility of the customer.
• We are not responsible for delays resulting from customs inspections.

7. Lost, Damaged, or Stolen Packages

If your item arrives damaged, please contact us within 48 hours at support@roseandmews.co.uk and provide:

• Photos of the packaging
• Photos of the damaged product
• A clear photo of the shipping label

We will assist with replacements or claims where applicable.

We are not responsible for packages stolen after a delivery has been confirmed.

8. Order Changes or Cancellations

• Orders may only be changed or cancelled before they have been processed.
• Once an order has been shipped, we can no longer modify it.

9. Delivery Delays

Delivery times are estimates and may be affected by:

• Extreme weather conditions
• Postal or courier delays
• Customs checks
• Strikes, holidays, or global events

We always support our customers in tracking and resolving delivery-related issues.

Contact Information

If you have any questions about your shipment, please contact us:

Store Name: Rose & Mews
Website: roseandmews.co.uk
Address: Travessa da Concordia, 183, Centro - Guanambi, Bahia - Brazil
E-mail Support: support@roseandmews.co.uk
Phone: 77981011045
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (EST)
Response Time: We aim to reply within 1-2 business days.